Last Updated: January 7, 2025
Introduction
These Terms and Conditions (hereinafter referred to as the “Agreement” or “Terms”) constitute a legally binding contract between you (hereinafter referred to as “User”, “Client”, or “you”) and Autonomatico S.L., with registered office at CALLE DEL MARQUES DE CAMPO, 13 – 0, Spain, Tax ID (CIF) B75617613 (hereinafter “we”, “us”, “our”, or the “Company”), registered in the Commercial Registry of Valencia.
This Agreement governs your access to and use of our services, including our website https://autonomatico.es, mobile applications, and related services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our Services.
1. Definitions
For clarity and transparency, the following terms used throughout this Agreement have specific meanings:
The term “Service” refers to our all-in-one online accounting and business management solution provided through our digital platform, including all features, functionalities, and user interfaces.
The term “Platform” refers to our website at https://autonomatico.es, mobile applications, and any associated software or tools we provide.
The term “User Account” refers to your registered account on our Platform, including all associated data and credentials.
The term “Professional” refers to independent service providers, contractors, or experts available through our Platform who have been verified according to our standards.
The term “Content” refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials submitted to or available through the Service.
The term “Personal Data” refers to any information relating to an identified or identifiable natural person, as defined by the General Data Protection Regulation (GDPR).
The term “Subscription” refers to any recurring payment arrangement for our Services.
2. Terms of Registration and Use
2.1 Eligibility
2.1.1 Basic Requirements
To use our Services, you must meet the following essential criteria: be at least 18 years old at the time of registration; have full legal capacity to enter into binding contracts under Spanish law; be either a natural person with tax residency in Spain or another EU member state, or a legal entity properly registered in Spain or another EU member state; hold a valid tax identification number (NIF/NIE for individuals or CIF for companies); maintain an active bank account in Spain or the SEPA zone; and have not previously been suspended or removed from our Services.
2.1.2 Documentation and Verification
You shall be obligated to provide and maintain documentation as set forth herein. Such documentation requirements include, but are not limited to: accurate, current, and complete registration information; valid identification documents upon request by the Company; proof of address or business registration as applicable under relevant jurisdictions; tax residency documentation; and any supplementary documentation that may be reasonably required by the Company for the purposes of identity verification or compliance verification with these Terms. The aforementioned documentation must be maintained in a current and valid state throughout the duration of your relationship with the Company. Failure to provide or maintain any required documentation may result in limitation or termination of services.
2.1.3 Ongoing Compliance
The User shall maintain ongoing compliance obligations throughout the duration of service usage. Such obligations encompass the prompt notification and update of any alterations to registration information; strict adherence to all applicable laws and regulations; immediate disclosure of any circumstantial changes affecting service eligibility; timely response to periodic verification requests within Company-specified timeframes; and maintenance of accurate, current contact information. Failure to fulfill these ongoing compliance obligations may result in service limitation or termination.
2.1.4 Prohibited Users
Access to and use of the Services is expressly prohibited for the following categories of persons: individuals who have not attained the age of eighteen (18) years; persons who lack legal capacity as defined under applicable law; users whose access has been previously terminated due to Terms violations; residents of jurisdictions subject to European Union or Spanish sanctions; entities or individuals engaged in activities prohibited under Spanish law; persons lacking capacity to form legally binding contracts; and individuals who have furnished false or misleading information. The Company reserves the right to immediately terminate or suspend services upon discovery of any user falling within these prohibited categories.
2.1.5 Service Refusal Rights
The Company reserves the right to refuse, suspend, or terminate services based on objective and non-discriminatory criteria, including legal compliance, security concerns, and operational limitations. Such decisions shall be made in accordance with applicable laws and regulations, with clear communication of the grounds for refusal provided to the affected party.
2.1.6 Notice and Appeal Procedures
In exercising its service refusal rights, the Company shall adhere to the following procedures: written notice of decision shall be provided where practicable, including a specific statement of grounds for refusal; the affected party shall be granted a period of fifteen (15) calendar days from the date of notification to submit an appeal; all appeals must be submitted in writing with appropriate supporting documentation; and the Company shall conduct a review of submitted appeals within thirty (30) calendar days of receipt. Users have the right to escalate disputes to the appropriate legal or regulatory authorities if they do not agree with the Company’s final decision.
2.1.7 Compliance Verification Authority
The Company maintains and reserves the right to conduct ongoing compliance verification procedures, including but not limited to: periodic eligibility verification, requests for updated documentation, implementation of regular compliance monitoring, institution of additional verification measures as mandated by applicable law, and service suspension pending successful verification completion. These verification procedures are implemented to ensure compliance with legal and regulatory requirements, maintain platform user protection, preserve service quality and security standards, prevent fraudulent or unauthorized use, and fulfill obligations under Spanish and European Union law.
This eligibility criteria is designed to ensure:
Compliance with legal and regulatory requirements;
Protection of all users of our platform;
Maintenance of service quality and security;
Prevention of fraud and unauthorized use;
Fulfillment of our obligations under Spanish and EU law.
2.1.8 Verification Procedures
For verification purposes, the Company reserves the right to undertake the following verification procedures: official documentation requests; identity verification through authorized third-party service providers; validation of tax identification numbers with relevant governmental authorities; verification of bank account ownership and associated details; and, in the case of legal entities, conducting comprehensive business registry checks. The Company may employ any or all of these verification methods as deemed necessary to ensure compliance with applicable laws and regulations.
2.2 Account Security
2.2.1 User Security Responsibilities
The User shall bear full responsibility for maintaining account security, including but not limited to: the preservation of account credential confidentiality; implementation of password security measures in accordance with Company requirements, specifically maintaining passwords of no less than twelve (12) characters in length, incorporating both uppercase and lowercase letters, at least one numerical digit and one special character, and avoiding common words or readily discernible information; enabling and maintaining Multi-Factor Authentication (MFA) where mandated; ensuring the security of the registered email address; terminating all sessions on shared or public devices; conducting regular reviews of account activity to identify unauthorized access; and prompt reporting of any security concerns or suspicious activities. Failure to maintain these security standards may result in immediate account suspension or termination.
2.2.2 Prohibited Security Practices
The User is expressly prohibited from engaging in any of the following security practices: the sharing or transfer of account credentials to any third party; utilization of automated tools or bots for Service access; attempts to circumvent or bypass security measures; usage of compromised passwords or credentials; accessing the Service through unauthorized third-party applications; creation of multiple accounts without explicit authorization; employment of VPN or proxy services to circumvent security measures; and any attempts to decrypt, decompile, or reverse engineer any aspect of the Service. Violation of these prohibitions shall constitute grounds for immediate account termination.
2.2.3 Company Security Measures
The Company shall implement and maintain comprehensive security measures encompassing: (i) Technical Security Infrastructure: including but not limited to industry-standard TLS 1.3 or higher encryption protocols for data transmission, secure password hashing utilizing current best practices, regular security audits and penetration testing, automated threat detection and prevention systems, and systematic backup and recovery procedures; (ii) Access Control Mechanisms: including IP-based access monitoring, session management with automatic timeout functionality, device fingerprinting for suspicious activity detection, rate limiting mechanisms to prevent brute force attacks, and geolocation-based access alerts; and (iii) Authentication Security Protocols: including Multi-Factor Authentication (MFA) capability, secure password reset procedures, login attempt monitoring, session management with forced logout capabilities, and secure credential recovery processes.
2.2.4 Unauthorized Access Response Protocol
In the event of suspected unauthorized access, the following protocols shall be observed: The User shall be required to immediately: modify account passwords, review and/or enable MFA settings, revoke any suspicious device authorizations, audit account settings for unauthorized modifications, and report the incident through the designated security portal. The Company shall respond by: implementing immediate account access restrictions as necessary, conducting a thorough investigation of suspicious activities, providing notification to affected users within seventy-two (72) hours, facilitating account recovery procedures, and maintaining comprehensive incident documentation for security audit purposes. The recovery process shall include rigorous identity verification through multiple factors, specific documentation requirements, temporary access restrictions, comprehensive security review and reset procedures, and new device authorization protocols.
2.2.5 Suspicious Activity Detection and Appeal Process
The Company monitors accounts for suspicious activity, which includes but is not limited to: multiple failed login attempts, access from blacklisted IPs, automated bot activity, unusual transaction patterns, attempts to circumvent security measures, and any behavior indicating potential fraud or unauthorized access. The Company reserves the right to temporarily suspend accounts showing such activity pending security verification. Users whose accounts are suspended due to suspicious activity will receive written notification and have the right to request a review within 7 days. If the review determines the suspension was unjustified, access will be restored immediately.
2.2.6 Liability and Responsibility Allocation
The allocation of liability and responsibility shall be as follows: The User shall bear full responsibility and liability for: all activities occurring under their account, any damages resulting from shared credentials, losses attributable to delayed reporting of unauthorized access, consequences arising from disabled security features, and costs associated with account recovery procedures. The Company’s liability shall be limited to: implementation of industry-standard security measures, timely response to reported security incidents, protection of user data in accordance with GDPR requirements, maintenance of security infrastructure, and regular security updates and improvements.
2.2.7 Account Security Liability
The User is responsible for maintaining the security of their account credentials and promptly reporting any unauthorized access. However, the Company remains liable if unauthorized access occurs due to a failure in the Company’s security infrastructure. The Company implements and maintains industry-standard security measures to protect user accounts and will promptly investigate and address any security breaches.
2.2.8 Account Recovery Protocol
The standard account recovery process shall encompass: comprehensive identity verification through multiple authentication factors, submission and verification of required documentation, implementation of temporary access restrictions, execution of security review and reset procedures, and authorization of new devices. The Company reserves the right to modify or enhance these recovery procedures as necessary to maintain security standards and adapt to emerging threats.
3. Service Description
3.1 Core Services
Our platform provides an all-in-one online accounting and business management solution designed specifically for freelancers (autónomos) and small business owners in Spain. Our Services include:
Company registration & autónomo setup – Streamlined registration for freelancers and self-employed professionals, ensuring compliance with Spanish tax authorities.
Automated bookkeeping & invoicing – Easy-to-use tools to track income, expenses, and generate invoices that comply with Spanish regulations.
Tax filing & compliance – Automatic VAT (IVA), income tax (IRPF), and quarterly tax declarations submitted on your behalf to Agencia Tributaria.
Secure digital document management – Upload and store invoices, receipts, and other business documents with cloud-based access.
Integration with banking & payment providers – Synchronization with Spanish bank accounts to automatically categorize transactions.
Personalized support from accounting professionals – Dedicated experts available to answer tax and compliance questions.
Business insights & financial reports – Real-time dashboards to monitor cash flow, tax liabilities, and profitability.
Our Services are available through our web platform at https://autonomatico.es and any associated mobile applications.
3.2 Service Standards
We commit to:
Maintaining Platform availability of at least 99% outside scheduled maintenance;
Responding to support inquiries within 24 business hours;
Verifying all Professionals’ credentials and qualifications;
Protecting your data according to GDPR requirements;
Regular security audits and updates.
3.3 Service Limitations
Our Services do not include:
Legal, financial, or tax advice (unless explicitly provided by qualified Professionals);
Guarantee of specific results or outcomes;
Emergency or out-of-hours support (unless specifically contracted);
Physical document storage;
Direct representation before government authorities.
Service may be limited by:
Technical requirements and compatibility;
Geographic restrictions;
Regulatory constraints;
Available Professional capacity;
Force majeure events.
4. Payment and Subscription
4.1 Pricing
The Company’s pricing structure shall incorporate the following elements: (i) comprehensive disclosure of all applicable fees prior to service commencement; (ii) detailed itemization of costs and value-added tax (IVA); and (iii) periodic price reviews, with any modifications subject to thirty (30) days advance notice to Users.
The following payment terms shall apply to all transactions: All monetary amounts are denominated in Euros (€); payment processing shall be facilitated through authorized payment processors, specifically Stripe and Direct Payment systems; invoices shall be generated and transmitted electronically; and payment shall be required in advance of service delivery, unless alternative arrangements have been explicitly agreed upon in writing by the Company.
4.2 Subscription Terms
With respect to subscription services, the following terms and conditions shall apply: The initial subscription term shall be one (1) calendar month; subscriptions shall automatically renew for subsequent periods unless terminated in accordance with these Terms; the Company shall provide renewal notification fifteen (15) days prior to the renewal date; existing subscribers shall benefit from price protection for ongoing subscriptions; and subscribers shall maintain the right to modify their subscription level, with corresponding pro-rata adjustments to fees.
4.3 Late Payments
In the event of payment delinquency, the following measures shall be implemented: Late payment fees shall be assessed following a grace period of five (5) days from the payment due date; service access shall be suspended following fifteen (15) days of non-payment; account termination procedures shall commence after thirty (30) days of continued non-payment; and the Company reserves the right to pursue collection of outstanding balances through all available legal remedies under applicable Spanish law.
5. User Responsibilities
Users shall be bound by the following affirmative obligations: the provision of accurate and complete information in all interactions with the Platform; prompt notification and update of any alterations to previously submitted information; utilization of Services in strict compliance with all applicable laws and regulations; respect for and non-infringement of intellectual property rights; maintenance of professional conduct in all Platform-related interactions; immediate reporting of any Platform issues or Terms violations; implementation of proper security measures for access credentials; and adherence to the Company’s acceptable use policies.
Users are expressly prohibited from engaging in the following activities: sharing or transferring account credentials to any third party; attempting to circumvent or bypass Platform security measures; submitting false, incomplete, or misleading information; engaging in harassment or abuse of other users or Company staff; utilizing the Services for any unlawful purposes; attempting to reverse engineer, decompile, or otherwise compromise the Platform’s technical infrastructure; and creating multiple accounts without explicit prior authorization from the Company.
6. Company Obligations
The Company hereby assumes the following obligations:
6.1 Service Delivery Obligations
The Company shall maintain comprehensive service delivery standards, including but not limited to: maintaining Platform functionality and security infrastructure; establishing and adhering to documented service level agreements; providing technical support services during designated business hours; implementing continuous monitoring of service quality and user satisfaction metrics; and incorporating user feedback into service improvements where technically and commercially feasible. The Company shall exercise reasonable care and skill in the provision of all services hereunder.
6.2 Data Protection Compliance
The Company shall maintain strict compliance with all applicable data protection regulations, specifically: adherence to the General Data Protection Regulation (GDPR) and Spanish data protection laws; implementation and maintenance of appropriate technical and organizational security measures; conducting regular security assessments and audits; providing prompt notification of any data breaches in accordance with applicable law; and maintaining transparency in all data processing practices. The Company shall maintain appropriate records of all data processing activities as required by applicable law.
6.3 Communication Protocol
The Company shall maintain effective communication channels and protocols, including: provision of clear and timely service updates to all affected Users; advance notification of scheduled maintenance activities that may affect service availability; responding to User inquiries within commercially reasonable timeframes; generation and distribution of regular service performance reports; and maintaining a transparent issue resolution process. All communications shall be provided through designated channels and in accordance with these Terms.
7. Refund and Cancellation Policy
7.1 Refunds
The 14-day refund applies only to subscription-based services, in accordance with EU consumer protection laws. One-time services, once delivered, are non-refundable unless they fail to meet the agreed-upon standards. Additionally, refunds may be provided in the following circumstances: (i) where Services are not delivered in substantial conformity with their description; (ii) where technical issues materially prevent Service utilization; and (iii) in documented exceptional circumstances, as determined by the Company in its reasonable discretion.
The refund process shall be executed as follows: The User must submit a formal refund request through the designated Platform interface, accompanied by all relevant supporting documentation. The Company shall review such requests within five (5) business days of submission. Upon approval, refund payments shall be processed within fourteen (14) days and, where feasible, issued to the original payment method utilized for the transaction. The Company reserves the right to select alternative refund methods where original payment reimbursement is not practicable.
7.2 Account Termination and Data Retention
Upon account termination, user data will be retained for 30 days post-cancellation solely for account recovery purposes and will not be used for any other processing. Users have the right to request immediate deletion of their data upon cancellation, in accordance with GDPR requirements. Such requests will be processed within 72 hours, and the Company will provide confirmation of data deletion.
Service cancellation terms shall be applied as follows: (i) cancellations prior to service initiation shall be eligible for full refund of any prepaid amounts; (ii) cancellations during service delivery shall be eligible for pro-rata refund of unused services; (iii) no refunds shall be issued for cancellations following service completion; and (iv) cancellation fees, where applicable, shall be assessed in accordance with the then-current fee schedule as specified in the Platform. The Company reserves the right to modify these cancellation terms with appropriate notice to Users.
8. Privacy and Data Processing
8.1 Data Collection
The Company shall collect and process the following categories of data in accordance with applicable data protection laws: (i) account registration information necessary for service provision; (ii) service usage data and analytics; (iii) records of communications between Users and the Company; (iv) payment and transaction information; (v) technical data, including but not limited to cookies and system logs; and (vi) any content provided directly by Users in the course of Service utilization. Such collection shall be conducted in accordance with the principles of data minimization and purpose limitation as prescribed by the General Data Protection Regulation (GDPR).
8.2 Data Use and Processing
The Company shall process collected data for the following specified purposes: (i) provision and continuous improvement of Services; (ii) facilitation of communication and support services; (iii) compliance with legal and regulatory obligations; (iv) implementation of security measures and fraud prevention protocols; (v) conducting analytics and generating service reports; and (vi) marketing activities, subject to explicit User consent and in compliance with applicable privacy laws. All data processing activities shall be conducted on the basis of legitimate legal grounds as defined in Article 6 of the GDPR.
8.3 Data Protection Measures
The Company shall implement and maintain appropriate technical and organizational measures to ensure the security of processed data, including but not limited to: (i) deployment of industry-standard security protocols and infrastructure; (ii) conducting regular security assessments and audits; (iii) provision of comprehensive data protection training to all employees with data access; (iv) implementation of secure data transmission protocols; (v) maintenance of strict access controls and monitoring systems; and (vi) establishment of robust data backup and recovery procedures. These measures shall be regularly reviewed and updated to ensure continued effectiveness and compliance with evolving security standards.
8.4 Data Subject Rights under GDPR
In accordance with Articles 12-23 of the General Data Protection Regulation (GDPR), Users shall be entitled to exercise the following rights in relation to their personal data: (i) the right to access personal data held by the Company; (ii) the right to rectification of inaccurate personal data; (iii) the right to erasure of personal data (“right to be forgotten”); (iv) the right to object to or restrict processing of personal data; (v) the right to data portability; (vi) the right to withdraw previously given consent; and (vii) the right to lodge complaints with relevant supervisory authorities. The Company shall facilitate the exercise of these rights and respond to such requests within thirty (30) days, as prescribed by applicable law.
9. Liability and Disclaimer
9.1 Service Warranty
The Company hereby provides the following express warranties: (i) Services shall be provided with reasonable skill and care in accordance with industry standards; (ii) the Platform shall maintain substantial functionality and availability in accordance with published service levels; (iii) the Company possesses all necessary rights and authorities to provide the Services; and (iv) all Services shall be provided in compliance with applicable laws and regulations.
Notwithstanding the foregoing, the Company explicitly disclaims any and all warranties, whether express or implied, regarding: (i) uninterrupted availability of Services; (ii) error-free operation of the Platform; (iii) achievement of specific results or outcomes from Service usage; (iv) reliability or performance of third-party services integrated with the Platform; and (v) accuracy of any content not directly generated by the Company. This disclaimer shall be construed to the maximum extent permitted under applicable law.
9.2 Limitation of Liability
The Company’s aggregate liability under these Terms shall be strictly limited to: (i) direct damages that are proven with reasonable certainty; (ii) an amount not exceeding the total fees paid by the User to the Company in the twelve (12) months immediately preceding the incident giving rise to liability; and (iii) any mandatory statutory obligations under Spanish law that cannot be limited by contract.
The Company expressly disclaims and shall not be liable for any: (i) indirect, incidental, special, consequential, or punitive damages; (ii) loss of profits, revenue, business opportunities, or anticipated savings; (iii) loss or corruption of data, regardless of cause; (iv) damages arising from force majeure events, including but not limited to natural disasters, war, civil unrest, governmental actions, or telecommunications failures; and (v) damages resulting from User misuse, negligence, or failure to comply with these Terms. This limitation of liability shall apply regardless of the form of action, whether in contract, tort, or any other legal theory.
9.3 Indemnification
Users shall indemnify, defend, and hold harmless the Company from claims, damages, and expenses arising from: (i) User’s violation of these Terms; (ii) User’s unlawful use of the Services; (iii) User’s infringement of third-party rights; and (iv) unauthorized access through User’s account, except in cases where damages arise due to the Company’s negligence, misconduct, or non-compliance with applicable laws. The Company reserves the right to assume the exclusive defense of any matter subject to indemnification, in which event User shall cooperate in asserting available defenses.
10. Changes to Terms
The Company hereby reserves the right to modify, amend, or update these Terms at its discretion, subject to the following conditions: (i) modifications shall be communicated with a minimum of ten (10) days advance notice, except where immediate implementation is required for legal compliance purposes; (ii) notification of changes shall be provided through both electronic mail to the User’s registered email address and prominent display on the Platform; (iii) if a User does not agree to the changes, they may terminate their account before the effective date without penalty; and (iv) continued use of the Services following the effective date of any modifications shall constitute the User’s acceptance of such changes.
Material changes to these Terms shall be defined as, and shall include, but not be limited to: (i) modifications to the scope or nature of Services provided; (ii) alterations to pricing structures or fee schedules; (iii) amendments to payment terms or conditions; (iv) modifications to liability provisions or limitations; and (v) changes to data processing practices or policies. The Company shall explicitly identify any such material changes in its notification to Users. Nothing in this section shall be construed to limit the Company’s ability to make immaterial or technical changes to these Terms without prior notice, where such changes do not substantially affect Users’ rights or obligations.
Contact Information
Autonomatico S.L.
Registered Office: CALLE DEL MARQUES DE CAMPO, 13 – 0, Spain
Tax ID (CIF): B75617613
Email: legal@autonomatico.es
Data Protection Officer: legal@autonomatico.es
Commercial Registry: Valencia
For legal notices:
Email: legal@autonomatico.es
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms are governed by Spanish law, and any disputes shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain.